Here’s a List of our more Commonly Asked Questions Received by our Clients
Who will be servicing my property?
One of the things that really separates Amazing Lawns from our competitors is our unique approach to how we hire. We train our technicians to the highest standards in the industry. Once trained, we assign our technicians a certain number of accounts (typically 35-45 accounts per week) that they are responsible for.
This allows them to become very familiar with their clients properties and gives them the ability to quickly and efficiently service each account. We also pay our technicians a high percentage of the amount we charge to perform each service.
This payment comes with an agreement that if the service they perform is not excellent they will have to return to fix the problem with no additional pay. If the client is still not satisfied, they forfeit the monies paid.
If they receive more than three complaints per year they are no longer offered employment with Amazing Lawns. This ensures our technicians perform services that are “Simply Amazing”.
Our technicians are some of the most highly paid in the industry and are expected to perform to the highest standards for each and every client they serve. We train our technicians and then let them handle their accounts as if they were independent business owners. This accomplishes a sense of pride in their work and ensures our clients get the absolute best service around.
When do you mow?
Our staff operates from 7 a.m. until 7 p.m. Monday thru Friday. In the event there is a rain delay our crews will service properties on the weekend. In the event that we experience several days of rain and have standing water, services may be skipped that week and resumed the following week. In these rare circumstances, we will notify you via email that services will be skipped and to expect service the following week.
When will my payment be processed?
We process all payments the day that your property is scheduled to be serviced. In the event that rain is forecast, we do not bill the card on file until the service has been performed. If the payment is declined we will contact you via phone to obtain payment. If we are unable to successfully reach you your service will be skipped. Clients who have more than two declined transactions per year will be subject to cancellation of service.
Are we required to sign a yearly contract?
No, we do not require a contract. This ensures that either our clients or our company has the ability to terminate the relationship at anytime. However, please keep in mind that our schedule typically fills up quickly during the year and a client who consistently skips or cancels services may be removed from our schedule and not taken back as a client. We want to work with those clients who truly care about their lawns health and appearance.
How often will my yard be mowed?
Our standard service typically begins the second week of March and goes through the end of October. We service all of properties on a weekly basis from April 1st thru September 30th each year. This normally equates to 28 to 35 mows per year taking into account rain delays or cancellations.
What if I need to skip a service?
During the growing season we service properties once per week. The only exception to this rule is if we have cancellations due to extreme drought or excessive rain conditions. Aside from those circumstances we do not allow for cancellations. The reason for this policy is we truly care about the appearance of our clients properties, and we care about the quality services we perform. We only accept a limited number of clients each year and want to work with those who truly care about properly maintaining their properties. There are many companies who perform biweekly service. We are not one of those companies. We understand that to have a healthy lawn, it takes consistent work. Biweekly service is not only aesthetically undesirable, but it is also harmful to your grass and goes against the core of what we recognize to be a best practice utilizing weekly maintenance.
What height can I expect my lawn to be cut at?
At Amazing Lawns we realize that no two lawn are exactly alike. That’s why we train our technicians to assess each and every property for proper height. We lower our blade height in the very beginning and end of the year to remove dormant grass. During the summer we raise the height to help promote root density and health and to help increase the overall appearance and health of the grass.
What about Gate Locks?
We ask that all locks be unlocked or to be given the code.
What if I have a pet?
At Amazing Lawns we also love animals. For this reason, we ask that all pets be put up on the scheduled day of service.
What if I am not satisfied with my service?
Amazing Lawns has a 100% Risk Free, “Double Money-Back Guarantee! We want you to be “Simply Amazed” with your service…so “Simply Amazed” that you will recommend us to your friends and neighbors. Our Guarantee is simple, if our work in not Excellent, we will re-do the item in question for FREE. If your still not happy we won’t charge you a dime.
That’s not all though. If we don’t fix the item to your complete satisfaction we will pay another company of your choice to fix the issue. We want to make sure that you are “Simply Amazed.”
What about property damage?
Please contact us immediately if there is any property that is damaged by our crew. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that is not reported within 24 hours. If unable to repair the damage, we will make arrangements to hire someone who is qualified to make the repair. To report any damage please contact us at (901) 308-3662.